Effective Complaint Management The Business Case for Customer Satisfaction /

Effective Complaint Management, The Business Case for Customer Satisfaction /

Podrobná bibliografie
Hlavní autoři: Stauss, Bernd (Autor), Seidel, Wolfgang (Autor)
Korporativní autor: SpringerLink (Online service)
Shrnutí:IX, 495 p. 223 illus., 203 illus. in color.
text
Jazyk:angličtina
Vydáno: Cham : Springer International Publishing : Imprint: Springer, 2019.
Vydání:2nd ed. 2019.
Edice:Management for Professionals,
Témata:
Customer relations > Management.
Customer services.
Strategic planning.
Leadership.
Customer Relationship Management.
Customer Service and Call Center.
Business Strategy and Leadership.
On-line přístup:https://doi.org/10.1007/978-3-319-98705-7
Médium: MixedMaterials Elektronický zdroj Kniha

Internet

https://doi.org/10.1007/978-3-319-98705-7

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