Effective Complaint Management The Business Case for Customer Satisfaction /

Effective Complaint Management, The Business Case for Customer Satisfaction /

Bibliographic Details
Main Authors: Stauss, Bernd (Author), Seidel, Wolfgang (Author)
Corporate Author: SpringerLink (Online service)
Summary:IX, 495 p. 223 illus., 203 illus. in color.
text
Language:English
Published: Cham : Springer International Publishing : Imprint: Springer, 2019.
Edition:2nd ed. 2019.
Series:Management for Professionals,
Subjects:
Customer relations > Management.
Customer services.
Strategic planning.
Leadership.
Customer Relationship Management.
Customer Service and Call Center.
Business Strategy and Leadership.
Online Access:https://doi.org/10.1007/978-3-319-98705-7
Format: MixedMaterials Electronic Book

Internet

https://doi.org/10.1007/978-3-319-98705-7

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