Effective Complaint Management The Business Case for Customer Satisfaction /

Effective Complaint Management, The Business Case for Customer Satisfaction /

Detalles Bibliográficos
Autores principales: Stauss, Bernd (Autor), Seidel, Wolfgang (Autor)
Autor Corporativo: SpringerLink (Online service)
Sumario:IX, 495 p. 223 illus., 203 illus. in color.
text
Lenguaje:inglés
Publicado: Cham : Springer International Publishing : Imprint: Springer, 2019.
Edición:2nd ed. 2019.
Colección:Management for Professionals,
Materias:
Customer relations > Management.
Customer services.
Strategic planning.
Leadership.
Customer Relationship Management.
Customer Service and Call Center.
Business Strategy and Leadership.
Acceso en línea:https://doi.org/10.1007/978-3-319-98705-7
Formato: MixedMaterials Electrónico Libro

Internet

https://doi.org/10.1007/978-3-319-98705-7

Ejemplares similares