Linguistic Ethnography of a Multilingual Call Center London Calling /

Bibliographische Detailangaben
1. Verfasser:	Woydack, Johanna (VerfasserIn)
Körperschaft:	SpringerLink (Online service)
Zusammenfassung:	XV, 214 p. 38 illus. text
Sprache:	Englisch
Veröffentlicht:	Cham : Springer International Publishing : Imprint: Palgrave Macmillan, 2019.
Ausgabe:	1st ed. 2019.
Schriftenreihe:	Communicating in Professions and Organizations,
Schlagworte:	Linguistics > Methodology. Ethnology. Anthropological linguistics. Multilingualism. Sociolinguistics. Industrial sociology. Research Methods in Language and Linguistics. Ethnography. Linguistic Anthropology. Sociology of Work.
Online-Zugang:	https://doi.org/10.1007/978-3-319-93323-8
Format:	Elektronisch Buch

Inhaltsangabe:

Chapter 1: Introduction
Chapter 2: Getting to know Callcentral: a first encounter
Chapter 3: The first stage of the script’s career: production of “the master script”
Chapter 4: The second stage in the script’s career: adaptation of the master script
Chapter 5: The final stage of the script’s career: enactment and use of the master script
Chapter 6: Standardization and agency intertwined.

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