A New Ethos in Banking Embracing Values and Ethics for a Meaningful Transformation /

Dades bibliogràfiques
Autor principal: Coeckelbergs, Rik (Autor)
Autor corporatiu: SpringerLink (Online service)
Sumari:XI, 187 p. 2 illus., 1 illus. in color.
text
Idioma:anglès
Publicat: Cham : Springer Nature Switzerland : Imprint: Palgrave Macmillan, 2024.
Edició:1st ed. 2024.
Matèries:
Accés en línia:https://doi.org/10.1007/978-3-031-78234-3
Format: Electrònic Llibre
Taula de continguts:
  • 1. Introduction: We Need to Rethink Transformation
  • 2. Once Upon a Time – A Short History of Banking
  • 3. How digital transformation ended up being much bigger
  • 4. Ethics, Ethos and the Rhetoric Triangle
  • 5. The Complexity of Putting Ethos in Practice, A Few Use Cases
  • 6. Don’t Hide Behind Regulation
  • 7. The Holy Trinity in Customer Experience
  • 8. The Biggest Opportunity Since the Industrial Revolution
  • 9. The Road to a New Ethos in Banking
  • 10. Fast Forward: “My Life, My Bank in 2040”.