Building an Aggregate Rating of Popular SaaS Services Based on Organization of Customer Support Channels; Lecture Notes in Electrical Engineering (LNEE); Vol. 857 : Advances in Automation III

Building an Aggregate Rating of Popular SaaS Services Based on Organization of Customer Support Channels; Lecture Notes in Electrical Engineering (LNEE); Vol. 857 : Advances in Automation III

書目詳細資料
Parent link:	Lecture Notes in Electrical Engineering (LNEE) Vol. 857 : Advances in Automation III.— 2022.— [P. 313-323]
主要作者:	Razumnikov S. V. Sergey Viktorovich
企業作者:	Национальный исследовательский Томский политехнический университет Юргинский технологический институт
總結:	Title screen The article analyzes popular SaaS services based on the organization of customer support channels. The main “strengths” of the customer service for these SaaS projects are shown, and several positions are noted that should be improved. Also, based on the analysis, a rating of popular SAAS services was built based on the used customer support channels using the non-compensatory threshold aggregation method. The calculation was carried out in the developed software. Режим доступа: по договору с организацией-держателем ресурса
語言:	英语
出版:	2022
主題:	электронный ресурс труды учёных ТПУ SAAS services cloud technologies rating threshold aggregation communication support channels облачные технологии рейтинг
在線閱讀:	https://doi.org/10.1007/978-3-030-94202-1_30
格式:	電子 Book Chapter
KOHA link:	https://koha.lib.tpu.ru/cgi-bin/koha/opac-detail.pl?biblionumber=668237

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