Building an Aggregate Rating of Popular SaaS Services Based on Organization of Customer Support Channels

Bibliographic Details
Parent link:	Lecture Notes in Electrical Engineering (LNEE) Vol. 857 : Advances in Automation III.— 2022.— [P. 313-323]
Main Author:	Razumnikov S. V. Sergey Viktorovich
Corporate Author:	Национальный исследовательский Томский политехнический университет Юргинский технологический институт
Summary:	Title screen The article analyzes popular SaaS services based on the organization of customer support channels. The main “strengths” of the customer service for these SaaS projects are shown, and several positions are noted that should be improved. Also, based on the analysis, a rating of popular SAAS services was built based on the used customer support channels using the non-compensatory threshold aggregation method. The calculation was carried out in the developed software. Режим доступа: по договору с организацией-держателем ресурса
Published:	2022
Subjects:	электронный ресурс труды учёных ТПУ SAAS services cloud technologies rating threshold aggregation communication support channels облачные технологии рейтинг
Online Access:	https://doi.org/10.1007/978-3-030-94202-1_30
Format:	Electronic Book Chapter
KOHA link:	https://koha.lib.tpu.ru/cgi-bin/koha/opac-detail.pl?biblionumber=668237

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