Building an Aggregate Rating of Popular SaaS Services Based on Organization of Customer Support Channels; Lecture Notes in Electrical Engineering (LNEE); Vol. 857 : Advances in Automation III
| Parent link: | Lecture Notes in Electrical Engineering (LNEE) Vol. 857 : Advances in Automation III.— 2022.— [P. 313-323] |
|---|---|
| Hovedforfatter: | |
| Institution som forfatter: | |
| Summary: | Title screen The article analyzes popular SaaS services based on the organization of customer support channels. The main “strengths” of the customer service for these SaaS projects are shown, and several positions are noted that should be improved. Also, based on the analysis, a rating of popular SAAS services was built based on the used customer support channels using the non-compensatory threshold aggregation method. The calculation was carried out in the developed software. Режим доступа: по договору с организацией-держателем ресурса |
| Sprog: | engelsk |
| Udgivet: |
2022
|
| Fag: | |
| Online adgang: | https://doi.org/10.1007/978-3-030-94202-1_30 |
| Format: | Electronisk Book Chapter |
| KOHA link: | https://koha.lib.tpu.ru/cgi-bin/koha/opac-detail.pl?biblionumber=668237 |
| Summary: | Title screen The article analyzes popular SaaS services based on the organization of customer support channels. The main “strengths” of the customer service for these SaaS projects are shown, and several positions are noted that should be improved. Also, based on the analysis, a rating of popular SAAS services was built based on the used customer support channels using the non-compensatory threshold aggregation method. The calculation was carried out in the developed software. Режим доступа: по договору с организацией-держателем ресурса |
|---|---|
| DOI: | 10.1007/978-3-030-94202-1_30 |