Linguistic Ethnography of a Multilingual Call Center London Calling /
| 第一著者: | |
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| 団体著者: | |
| 要約: | XV, 214 p. 38 illus. text |
| 言語: | 英語 |
| 出版事項: |
Cham :
Springer International Publishing : Imprint: Palgrave Macmillan,
2019.
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| 版: | 1st ed. 2019. |
| シリーズ: | Communicating in Professions and Organizations,
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| 主題: | |
| オンライン･アクセス: | https://doi.org/10.1007/978-3-319-93323-8 |
| フォーマット: | 電子媒体 図書 |
目次:
- Chapter 1: Introduction
- Chapter 2: Getting to know Callcentral: a first encounter
- Chapter 3: The first stage of the script’s career: production of “the master script”
- Chapter 4: The second stage in the script’s career: adaptation of the master script
- Chapter 5: The final stage of the script’s career: enactment and use of the master script
- Chapter 6: Standardization and agency intertwined.