Linguistic Ethnography of a Multilingual Call Center London Calling /

Bibliografiske detaljer
Hovedforfatter: Woydack, Johanna (Author)
Institution som forfatter: SpringerLink (Online service)
Summary:XV, 214 p. 38 illus.
text
Sprog:engelsk
Udgivet: Cham : Springer International Publishing : Imprint: Palgrave Macmillan, 2019.
Udgivelse:1st ed. 2019.
Serier:Communicating in Professions and Organizations,
Fag:
Online adgang:https://doi.org/10.1007/978-3-319-93323-8
Format: Electronisk Bog
Indholdsfortegnelse:
  • Chapter 1: Introduction
  • Chapter 2: Getting to know Callcentral: a first encounter
  • Chapter 3: The first stage of the script’s career: production of “the master script”
  • Chapter 4: The second stage in the script’s career: adaptation of the master script
  • Chapter 5: The final stage of the script’s career: enactment and use of the master script
  • Chapter 6: Standardization and agency intertwined.