How to Make Things Happen A blueprint for applying knowledge, solving problems and designing systems that deliver your service strategy /
| Autor principal: | |
|---|---|
| Autor corporatiu: | |
| Sumari: | XXV, 367 p. 105 illus. text |
| Idioma: | anglès |
| Publicat: |
Cham :
Springer International Publishing : Imprint: Palgrave Macmillan,
2017.
|
| Edició: | 1st ed. 2017. |
| Matèries: | |
| Accés en línia: | https://doi.org/10.1007/978-3-319-54786-2 |
| Format: | Electrònic eBook |
Taula de continguts:
- Chapter1 A scenario and the fascinating world of operations
- Chapter2 Basic ideas behind SPDM
- Chapter3 the mission, essence and flame red
- Chapter4 You have to walk the streets
- Chapter5 Cost-cutting does not lead to efficiency
- Chapter6 The main thing is not knowing what you know
- Chapter7 We work with brainpower, not manpower
- Chapter 8 Industrialization of service in order to unlock brainpower capacity
- Chapter9 Converting blocking factors into value-adding elements
- Chapter10 Making ideas happen
- Chapter11 One thousand $1,000 improvements
- Chapter12 Quality is a chorus girl cast as a prima donna
- Chapter13 Have you looked to see what is in your refrigerator yet
- Chapter14 Happy people are more productive
- Chapter15 The hallmark of mediocre managers is hiring people worse than they are
- Chapter16 Asking the right question at the right time.-.