Muñoz-Seca, B. (2017). How to Make Things Happen: A blueprint for applying knowledge, solving problems and designing systems that deliver your service strategy (1st ed. 2017.). Springer International Publishing : Imprint: Palgrave Macmillan. https://doi.org/10.1007/978-3-319-54786-2
Style de citation Chicago (17e éd.)Muñoz-Seca, Beatriz. How to Make Things Happen: A Blueprint for Applying Knowledge, Solving Problems and Designing Systems That Deliver Your Service Strategy. 1st ed. 2017. Cham: Springer International Publishing : Imprint: Palgrave Macmillan, 2017. https://doi.org/10.1007/978-3-319-54786-2.
Style de citation MLA (9e éd.)Muñoz-Seca, Beatriz. How to Make Things Happen: A Blueprint for Applying Knowledge, Solving Problems and Designing Systems That Deliver Your Service Strategy. 1st ed. 2017. Springer International Publishing : Imprint: Palgrave Macmillan, 2017. https://doi.org/10.1007/978-3-319-54786-2.