Inhoudsopgave:
  • Introduction
  • Closed World and Open World
  • Individual-product based engineering
  • Quantitative value evaluation
  • Frequent and extensive changes in environments and situation
  • Changing changes
  • Diversified and personalized expectations
  • Team-product based engineering
  • Increasing importance of adaptability
  • From product value to process value
  • Psychological approach
  • Emerging value: Satisfaction
  • How we can satisfy our customers
  • Summary.