书本目录:
  • Introduction
  • Service Innovation in Japan and Service-Dominant Logic
  • Context Management Approach to Value Co-Creation: Toward Dynamic Process Model of Customer as Value Co-Creator
  • Human Behavior Observation for Service Science
  • Community-based participatory service engineering: Case studies and technologies
  • Methodology of Workshop-Based Innovative System Design Grounded in Systems Engineering and Design Thinking
  • Wants Chain Analysis: Analysis and design methods of social systems taking into consideration the diversity of people’s needs
  • Interactive Service Design Method: Application to Aircraft Operations at Haneda Airport
  • Service Design in Tourism: Encouraging a cooperative relationship between professional design and non-professional design
  • Value Co-Creation Process and Value Orchestration Platform
  • Formalizing expert knowledge through machine learning
  • Agent-based Simulation for Service Science
  • Temporal-Spatial Collaboration Support for Nursing and Caregiving Services
  • Quest for Equation of Life: Scientific Constraints on How We Spend our Time
  • The Spread of Services and Consumer Value Co-Creation
  • Sustainability and Scalability in Japanese Creative Services
  • Knowledge Structuring Tools for Decision Support Service: An Overview of Citation-based Approach
  • R&D servitization in the manufacturing industry
  • MANGA-case training for global service science
  • Creation of Service Science Curriculum for Customer-Oriented Business Innovation
  • Service Engineering Road Map of Ministry of Economy Trade and Industry in Japan.