Impact of process visibility and work stress to improve service quality: empirical evidence from Dubai retail industry

Impact of process visibility and work stress to improve service quality: empirical evidence from Dubai retail industry

Bibliographic Details
Parent link:International Journal of Technology, Innovation and Management.— .— Dubai: GAF-TIM
Vol. 2, No. 1.— 2022.— P. 41-53
Main Author: Vorobyeva V. V. Viktoriya Vladimirovna
Corporate Author: National Research Tomsk Polytechnic University (570)
Summary:Title screen
Service quality improvement is the biggest challenge faced by many organizations in the era of competition. Due to the advancement and customers’ knowledge about product and services organizations are facing many challenges to satisfy them. In this research study we have discussed how service quality effected by process visibility and work stress. Qualitative study was conducted and over the phone interview approached helped us in collecting primary data. The results show that retail industry has become very modernized due to best utilization of technology and easy to access customers, but this brought challenges also
Текстовый файл
AM_Agreement
Language:English
Published: 2022
Subjects:
электронный ресурс
труды учёных ТПУ
process visibility
work stress
service quality
retail industry
Online Access:https://doi.org/10.54489/ijtim.v2i1.59
Format: Electronic Book Chapter
KOHA link:https://koha.lib.tpu.ru/cgi-bin/koha/opac-detail.pl?biblionumber=675859

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