Impact of process visibility and work stress to improve service quality: empirical evidence from Dubai retail industry; International Journal of Technology, Innovation and Management; Vol. 2, No. 1
| Parent link: | International Journal of Technology, Innovation and Management.— .— Dubai: GAF-TIM Vol. 2, No. 1.— 2022.— P. 41-53 |
|---|---|
| Autore principale: | |
| Ente Autore: | |
| Riassunto: | Title screen Service quality improvement is the biggest challenge faced by many organizations in the era of competition. Due to the advancement and customers’ knowledge about product and services organizations are facing many challenges to satisfy them. In this research study we have discussed how service quality effected by process visibility and work stress. Qualitative study was conducted and over the phone interview approached helped us in collecting primary data. The results show that retail industry has become very modernized due to best utilization of technology and easy to access customers, but this brought challenges also Текстовый файл AM_Agreement |
| Lingua: | inglese |
| Pubblicazione: |
2022
|
| Soggetti: | |
| Accesso online: | https://doi.org/10.54489/ijtim.v2i1.59 |
| Natura: | MixedMaterials Elettronico Capitolo di libro |
| KOHA link: | https://koha.lib.tpu.ru/cgi-bin/koha/opac-detail.pl?biblionumber=675859 |
MARC
| LEADER | 00000naa0a2200000 4500 | ||
|---|---|---|---|
| 001 | 675859 | ||
| 005 | 20241025110149.0 | ||
| 090 | |a 675859 | ||
| 100 | |a 20241025d2022 k||y0rusy50 ba | ||
| 101 | 0 | |a eng | |
| 102 | |a AE | ||
| 135 | |a drcn ---uucaa | ||
| 181 | 0 | |a i |b e | |
| 182 | 0 | |a b | |
| 183 | 0 | |a cr |2 RDAcarrier | |
| 200 | 1 | |a Impact of process visibility and work stress to improve service quality: empirical evidence from Dubai retail industry |f Vorobeva Victoria | |
| 203 | |a Текст |b визуальный |c электронный | ||
| 283 | |a online_resource |2 RDAcarrier | ||
| 300 | |a Title screen | ||
| 330 | |a Service quality improvement is the biggest challenge faced by many organizations in the era of competition. Due to the advancement and customers’ knowledge about product and services organizations are facing many challenges to satisfy them. In this research study we have discussed how service quality effected by process visibility and work stress. Qualitative study was conducted and over the phone interview approached helped us in collecting primary data. The results show that retail industry has become very modernized due to best utilization of technology and easy to access customers, but this brought challenges also | ||
| 336 | |a Текстовый файл | ||
| 371 | 0 | |a AM_Agreement | |
| 461 | 1 | |t International Journal of Technology, Innovation and Management |c Dubai |n GAF-TIM | |
| 463 | 1 | |t Vol. 2, No. 1 |v P. 41-53 |d 2022 | |
| 610 | 1 | |a электронный ресурс | |
| 610 | 1 | |a труды учёных ТПУ | |
| 610 | 1 | |a process visibility | |
| 610 | 1 | |a work stress | |
| 610 | 1 | |a service quality | |
| 610 | 1 | |a retail industry | |
| 700 | 1 | |a Vorobyeva |b V. V. |c linguist |c Associate Professor of Tomsk Polytechnic University, Candidate of philological sciences |f 1976- |g Viktoriya Vladimirovna |9 17690 | |
| 712 | 0 | 2 | |a National Research Tomsk Polytechnic University |c (2009- ) |9 27197 |4 570 |
| 801 | 0 | |a RU |b 63413507 |c 20241025 | |
| 850 | |a 63413507 | ||
| 856 | 4 | |u https://doi.org/10.54489/ijtim.v2i1.59 |z https://doi.org/10.54489/ijtim.v2i1.59 | |
| 942 | |c CR | ||