The Universal Model of Stages of Customer Relationships as A Tool for Effective Managing with Personal Sales In the Context of Relationship Marketing; Innovation Management and Education Excellence Vision 2020: from Regional Development Sustainability to Global Economic Growth

Bibliographic Details
Parent link:	Innovation Management and Education Excellence Vision 2020: from Regional Development Sustainability to Global Economic Growth.— 2016.— [P. 2821-2827]
Corporate Authors:	Национальный исследовательский Томский политехнический университет (ТПУ) Институт социально-гуманитарных технологий (ИСГТ) Кафедра экономики (ЭКОН), Национальный исследовательский Томский политехнический университет (ТПУ) Институт социально-гуманитарных технологий (ИСГТ) Кафедра инженерного предпринимательства (ИП), Национальный исследовательский Томский политехнический университет (ТПУ) Институт социально-гуманитарных технологий (ИСГТ) Кафедра иностранных языков (ИЯСГТ)
Other Authors:	Kiseleva E. S. Elena Stanislavovna, Yakimenko E. V. Elena Vladimirovna, Sakharova E. T. Elena Tarasovna, Kalashnikova T. V. Tatiana Vladimirovna, Khmelkova N. V., Neverov P. A.
Summary:	Title screen Methodical management positions of personal sales in relationship marketing context are discussed. Simple factors of relationships, such as high quality, reasonable price products, high quality service, psychological comfort, the presence of system to encourage customers, no risk, decency employees, the company's reliability, easy access to employee, remuneration for participation in the events are revealed. On the basis of the factors identified by simple relationships, factors influencing the relationship between the customer and the company: satisfaction, trust and involvement are marked. Based on analysis of existing models of customer relationships offered by Dwyer, Payne, Kotler ,a universal model of stages of customer relationships is offered.The model is a valuable tool for improving relationships with customers in modern market environment. Definitions of satisfaction, trust and involvement are introduced. Theauthor's recommendations for employees to raise the level of satisfaction, trust and involvement are implemented. Режим доступа: по договору с организацией-держателем ресурса
Language:	English
Published:	2016
Subjects:	электронный ресурс труды учёных ТПУ маркетинг отношений персональные продажи факторы качество удовлетворенность
Online Access:	http://www.ibima.org/SPAIN2016/papers/eesk.html
Format:	Electronic Book Chapter
KOHA link:	https://koha.lib.tpu.ru/cgi-bin/koha/opac-detail.pl?biblionumber=654638